IT Support Specialist - user accounts and access (Louisville, KY)

We are growing our team at Lumen Summit Learning Group Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. We follow the school calendar and we like people who like learning. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with attendance records. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Louisville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.