IT Support Specialist - user accounts and access (Little Rock, AR)

Amberfield West Arts Center runs a venue and education programmes in Little Rock. We are hiring an IT Support Specialist to take on user accounts and access. Everyone pitches in on show days. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Little Rock, with some flexibility after the first few months. • We reply to every applicant.