IT Support Specialist - user accounts and access (Little Rock, AR)

Nova Meridian Facilities is a facilities company in Little Rock with crews on day and night shifts, and we need an IT Support Specialist to lead our user accounts and access. You would join a large organisation of about 755 people based in Little Rock. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with safety inspections. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.