IT Support Specialist - user accounts and access (Little Rock, AR)

We are growing our team at Stonegate Wilder Property Management and adding an IT Support Specialist whose main responsibility will be user accounts and access. We are flexible about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with lease renewals. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Little Rock, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.