IT Support Specialist - user accounts and access (Las Vegas, NV)

We are growing our team at Amberfield Community Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. Mission matters here, and so does looking after staff. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with benefits enrolment. Working arrangement • Full-time, Monday to Friday. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.