IT Support Specialist - user accounts and access (Las Vegas, NV)

We are growing our team at Harborlight Sable Insurance and adding an IT Support Specialist whose main responsibility will be user accounts and access. We invest in training for new adjusters. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with underwriting files. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Las Vegas. • We reply to every applicant.