IT Support Specialist - user accounts and access (Knoxville, TN)

Lumen Bright Community Partners is looking for an IT Support Specialist. The job centres on user accounts and access for donor records, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with donor records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Knoxville. • We reply to every applicant.