IT Support Specialist - user accounts and access (Jacksonville, FL)

Amberfield Harbor Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for procurement, and it would suit someone who likes steady, practical work. You would join a small organisation of about 45 people based in Jacksonville. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Jacksonville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.