IT Support Specialist - user accounts and access (Houston, TX)

We are growing our team at Redstone Sparrow Energy Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Houston. • Applications are reviewed on a rolling basis.