IT Support Specialist - user accounts and access (Houston, TX)

Silverline Hollow Civic Services works with county and city offices around Houston, and we need an IT Support Specialist to lead our user accounts and access. We follow procedures carefully and explain them clearly. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Houston. • We reply to every applicant.