IT Support Specialist - user accounts and access (Houston, TX)

We are growing our team at Amberfield Maple Insurance and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 726 people based in Houston. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.