IT Support Specialist - user accounts and access (Houston, TX)

We are growing our team at Nova Ivory Civic Services Associates and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people based in Houston. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Full-time, Monday to Friday. • On site in Houston. • Applications are reviewed on a rolling basis.