IT Support Specialist - user accounts and access (Houston, TX)

We are growing our team at Stonegate Beacon Staffing and adding an IT Support Specialist whose main responsibility will be user accounts and access. Speed and follow-up matter. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client orders. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.