IT Support Specialist - user accounts and access (Honolulu, HI)

Clearpath Juniper Civic Services works with county and city offices around Honolulu, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Honolulu. • Applications are reviewed on a rolling basis.