IT Support Specialist - user accounts and access (Honolulu, HI)

Redstone Ridge Learning Group operates schools and learning programmes around Honolulu, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Honolulu, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.