IT Support Specialist - user accounts and access (Honolulu, HI)

Stonegate Yarrow Banking Services provides everyday banking and small-business lending around Honolulu. We are hiring an IT Support Specialist to take on user accounts and access. We promote from within and train well. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with card disputes. Working arrangement • Full-time, on a regular day shift. • On site in Honolulu. • Applications are reviewed on a rolling basis.