IT Support Specialist - user accounts and access (Hartford, CT)

We are growing our team at Harborlight Maple Staffing and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with temp assignments. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.