IT Support Specialist - user accounts and access (Hartford, CT)

Nova Energy supplies electricity and gas to homes and businesses around Hartford. We are hiring an IT Support Specialist to take on user accounts and access. We work closely with regulators and communities. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with meter readings. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Hartford. • Applications are reviewed on a rolling basis.