IT Support Specialist - user accounts and access (Grand Rapids, MI)

Amberfield Union Civic Services works with county and city offices around Grand Rapids, and we need an IT Support Specialist to lead our user accounts and access. Public service means patience, paperwork and pride in the outcome. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Grand Rapids. • Applications are reviewed on a rolling basis.