IT Support Specialist - user accounts and access (Fresno, CA)

Silverline Kestrel Insurance is looking for an IT Support Specialist. The job centres on user accounts and access for catastrophe response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 33 people based in Fresno. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.