IT Support Specialist - user accounts and access (Fresno, CA)

We are growing our team at Amberfield Birch Civic Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. We follow procedures carefully and explain them clearly. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.