IT Support Specialist - user accounts and access (El Paso, TX)

Rivermark Granite Learning Group is looking for an IT Support Specialist. The job centres on user accounts and access for learning materials, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in El Paso. • We reply to every applicant.