IT Support Specialist - user accounts and access (El Paso, TX)

Silverline Umber Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for case files, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in El Paso. • Applications are reviewed on a rolling basis.