IT Support Specialist - user accounts and access (Detroit, MI)

Harborlight Sable Staffing places workers with employers around Detroit. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with retention. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Detroit, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.