IT Support Specialist - user accounts and access (Detroit, MI)

We are growing our team at Highbridge Forge Environmental Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. Early starts and steady work; we look after our drivers. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with service complaints. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.