IT Support Specialist - user accounts and access (Detroit, MI)

We are growing our team at Ironwood Vale Water Authority Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Our work is invisible when it goes well, and we are proud of that. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with water quality. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Detroit. • We reply to every applicant.