IT Support Specialist - user accounts and access (Detroit, MI)

Northwind Bridge Hospitality is a hospitality company in Detroit with restaurants, rooms and catering, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with supplier orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Detroit. • Applications are reviewed on a rolling basis.