IT Support Specialist - user accounts and access (Des Moines, IA)

We are growing our team at Bright Wren Telecom and adding an IT Support Specialist whose main responsibility will be user accounts and access. Technicians and office staff share information daily. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Des Moines. • Applications are reviewed on a rolling basis.