IT Support Specialist - user accounts and access (Denver, CO)

Silverline Kestrel Insurance Partners provides coverage to households and businesses around Denver. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 171 people based in Denver. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with policy renewals. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Denver, with some flexibility after the first few months. • We reply to every applicant.