IT Support Specialist - user accounts and access (Dallas, TX)

Rivermark Orchard Arts Center is looking for an IT Support Specialist. The job centres on user accounts and access for ticketing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with ticketing. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.