IT Support Specialist - user accounts and access (Dallas, TX)

We are growing our team at Amberfield Kestrel Financial and adding an IT Support Specialist whose main responsibility will be user accounts and access. Teams collaborate across risk, service and technology. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer onboarding. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Dallas. • Applications are reviewed on a rolling basis.