IT Support Specialist - user accounts and access (Dallas, TX)

Amberfield Summit Staffing connects candidates and employers across the Dallas region, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Dallas. • We reply to every applicant.