IT Support Specialist - user accounts and access (Columbus, OH)

Bluepeak Loom Insurance Group is looking for an IT Support Specialist. The job centres on user accounts and access for customer complaints, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer complaints. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.