IT Support Specialist - user accounts and access (Cincinnati, OH)

Rivermark Rowan Civic Services provides shared administrative services to local governments around Cincinnati. We are hiring an IT Support Specialist to take on user accounts and access. We follow procedures carefully and explain them clearly. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • Applications are reviewed on a rolling basis.