IT Support Specialist - user accounts and access (Chicago, IL)

We are growing our team at Bluepeak Fox Water Authority and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.