IT Support Specialist - user accounts and access (Charlotte, NC)

Silverline Amber Property Management Group is looking for an IT Support Specialist. The job centres on user accounts and access for unit turnovers, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with unit turnovers. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Charlotte. • We reply to every applicant.