IT Support Specialist - user accounts and access (Charleston, SC)

Lumen North Learning Group is looking for an IT Support Specialist. The job centres on user accounts and access for enrolment, and it would suit someone who likes steady, practical work. You would join a large organisation of about 935 people based in Charleston. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.