IT Support Specialist - user accounts and access (Charleston, SC)

We are growing our team at Ironwood Rowan Legal Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 43 people based in Charleston. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston. • We reply to every applicant.