IT Support Specialist - user accounts and access (Charleston, SC)

Cedar Legal Group provides legal services in Charleston across employment, housing and small-business law. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 167 people based in Charleston. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.