IT Support Specialist - user accounts and access (Buffalo, NY)

Highbridge Ivory Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for budget submissions, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Buffalo. • We reply to every applicant.