IT Support Specialist - user accounts and access (Boston, MA)

We are growing our team at Greenridge Glen Legal Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boston. • We will tell you what to expect at each step of the hiring process.