IT Support Specialist - user accounts and access (Boston, MA)

Rivermark Clear Inspection Services provides independent inspection and testing for industry across Boston, and we need an IT Support Specialist to lead our user accounts and access. Technicians travel and report carefully. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with equipment calibration. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Boston. • We reply to every applicant.