IT Support Specialist - user accounts and access (Boston, MA)

Redstone Wilder Learning Group runs classrooms and tutoring across the Boston area, and we need an IT Support Specialist to lead our user accounts and access. Families are partners. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Boston. • We reply to every applicant.