IT Support Specialist - user accounts and access (Boston, MA)

Greenridge Glen Legal Group is a Boston practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Boston. • We reply to every applicant.