IT Support Specialist - user accounts and access (Boston, MA)

Summit Keystone Arts Center is an arts centre in Boston with a full calendar of events. We are hiring an IT Support Specialist to take on user accounts and access. Evenings and weekends are part of the job. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with visitor services. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Boston. • Applications are reviewed on a rolling basis.