IT Support Specialist - user accounts and access (Birmingham, AL)

Nova Beacon Water Authority is a public water utility serving the Birmingham area, and we need an IT Support Specialist to lead our user accounts and access. Our work is invisible when it goes well, and we are proud of that. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.