IT Support Specialist - user accounts and access (Birmingham, AL)

Bright Pike Property Management is a Birmingham property manager with leasing, maintenance and resident services, and we need an IT Support Specialist to lead our user accounts and access. We are flexible about schedules. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Birmingham. • Applications are reviewed on a rolling basis.