IT Support Specialist - user accounts and access (Baltimore, MD)

Rivermark Quill Legal Group is looking for an IT Support Specialist. The job centres on user accounts and access for intake forms, and it would suit someone who likes steady, practical work. You would join a large organisation of about 510 people based in Baltimore. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with intake forms. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Baltimore. • Applications are reviewed on a rolling basis.