IT Support Specialist - user accounts and access (Baltimore, MD)

Bluepeak Ember Community Partners is looking for an IT Support Specialist. The job centres on user accounts and access for donor records, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Baltimore. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with donor records. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Baltimore, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.