IT Support Specialist - user accounts and access (Baltimore, MD)

Bluepeak Field Water Authority is looking for an IT Support Specialist. The job centres on user accounts and access for billing accounts, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.